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Frequently Asked Questions

1. What services does JAX Ground and Property Maintenance provide?

JAX offers a wide range of ground and property maintenance services across Northern Ireland for both domestic and commercial clients. Our core services include landscaping, lawn installation, tree care, driveways and paving, fencing and outdoor structures, garden maintenance, outdoor cleaning, and seasonal services such as storm-damage repairs, leaf clearance, and frost or snow management. Each service is tailored to meet the specific needs of homeowners, businesses, landlords, and public-sector organisations. For landscaping, we design, plan, and install functional and aesthetically pleasing outdoor areas. Lawn installation covers turfing, seeding, and soil preparation to create durable, healthy lawns. Tree care includes pruning, removal, planting, and emergency storm response. Driveways and paving encompass everything from domestic garden paths to large commercial car parks, using materials such as block paving, gravel, resin, natural stone, and tarmac. Fencing and outdoor structures cover secure boundaries, decorative fences, pergolas, gazebos, and bespoke timber installations. Garden maintenance ensures tidy, healthy spaces through regular visits, hedge trimming, grass cutting, planting care, and seasonal adjustments. Outdoor cleaning involves pressure washing, algae and moss removal, and post-construction or general deep cleaning. Seasonal services include leaf clearance, storm-damage repair, frost protection, and snow management. JAX combines professional expertise, high-quality materials, safety compliance, and excellent customer service. Whether you need a one-off project or ongoing maintenance contract, we provide reliable, tailored solutions that enhance property appearance, usability, and long-term value.

2. Do you provide services for both homes and businesses?

Yes. JAX caters to both domestic and commercial clients across Northern Ireland. For homeowners, we focus on enhancing gardens, lawns, driveways, and outdoor spaces to improve aesthetics, usability, and long-term value. Our domestic services are tailored to individual preferences and property needs, including garden makeovers, fencing, lawn installation, tree care, landscaping, and seasonal maintenance. We understand that homeowners may want functional family-friendly spaces or low-maintenance layouts, so we design solutions that balance beauty, practicality, and sustainability. For commercial clients, our services address larger-scale and higher-traffic requirements. Businesses, landlords, retail sites, offices, schools, hotels, and industrial premises benefit from robust and safe landscaping, paving, fencing, outdoor structures, and grounds maintenance. We ensure compliance with safety regulations, accessibility standards, and environmental best practices. Regular maintenance packages, seasonal support, emergency storm services, and professional cleaning keep commercial properties looking professional and functioning efficiently. Our team is experienced in working around occupied sites, ensuring minimal disruption. Whether small domestic gardens or large-scale commercial grounds, JAX provides reliable, professional, and high-quality solutions that suit the property type, usage level, and client expectations.

3. How do I get a quote from JAX?

To get a quote, you can contact JAX via phone, email, or through the website enquiry form. Once you provide basic details about your property, location, and the service required, we arrange a site visit. This allows our team to assess the property, identify requirements, consider any challenges, and discuss your preferences or design ideas. For landscaping, lawn installation, or garden redesigns, this includes reviewing soil, existing features, size, and layout. For driveways, paving, or fencing, we check measurements, ground conditions, materials, and access points. Commercial properties may require additional assessment for traffic, safety, and regulatory compliance. After the site visit, we provide a detailed, transparent quotation outlining the scope of work, recommended materials, timescales, and costs. Our quotes are competitive, accurate, and free from hidden charges. JAX prioritises clear communication throughout the process, answering all client questions and offering expert advice on options, materials, and maintenance requirements. Once approved, we schedule the project at a time convenient for the client. Ongoing maintenance and seasonal service quotes are tailored to visit frequency, property size, and specific requirements, ensuring value for money.

4. Do you offer emergency or same-day services?

Yes. JAX provides emergency and rapid-response services, particularly for storm damage, fallen trees, blocked driveways, or hazardous outdoor situations. Our team can quickly assess and resolve urgent problems, ensuring safety and preventing further damage. Emergency tree removal, storm debris clearance, and urgent repairs to fencing or structures are carried out using trained personnel and professional equipment. Commercial clients benefit from minimal disruption to operations, while domestic clients regain safe and accessible outdoor areas. We advise contacting us immediately via phone for emergencies, so we can dispatch the appropriate team. Rapid response may also include temporary measures to stabilise property, followed by full repair or restoration work. Seasonal hazards, such as snow and ice, can also be handled promptly with our frost and snow management services. JAX’s priority is safety, reliability, and efficient resolution of urgent property maintenance issues.

5. What areas do you cover in Northern Ireland?

JAX operates across Northern Ireland, including major towns, cities, and rural areas. We provide domestic and commercial services throughout Belfast, Lisburn, Bangor, Newtownards, Holywood, Derry/Londonderry, Antrim, Armagh, Downpatrick, and surrounding areas. For larger commercial contracts, we can extend coverage to regional developments and multiple sites. We ensure all travel, logistics, and scheduling are carefully coordinated to provide efficient and timely service. Our local knowledge allows us to recommend appropriate materials, plant species, and solutions suitable for Northern Ireland’s climate and soil conditions. We prioritise reliability and punctuality, so clients can depend on JAX for scheduled visits, seasonal maintenance, and emergency responses wherever they are located.

6. What types of landscaping projects do you handle?

JAX handles a wide variety of landscaping projects, from small garden redesigns to large commercial developments. Domestic projects include garden layouts, planting schemes, turfing, flower beds, patios, decorative stonework, retaining walls, pathways, water features, and bespoke structures. We focus on aesthetics, functionality, and low-maintenance solutions. For commercial clients, projects include public spaces, office grounds, retail areas, hotels, schools, and industrial landscapes. Services include soft and hard landscaping, tree and shrub planting, paving, retaining walls, drainage solutions, fencing, outdoor seating areas, and communal green spaces. We manage every stage, from initial design and planning to installation and ongoing maintenance. Sustainability, safety, and long-term usability are central to all projects.

7. Do you offer ongoing maintenance packages?

Yes. JAX offers flexible garden and grounds maintenance packages for domestic and commercial clients. Options can include weekly, fortnightly, monthly, or seasonal visits, tailored to the property’s size, complexity, and usage. Services include grass cutting, hedge trimming, weeding, pruning, leaf clearance, lawn care, pest control, plant care, soil improvement, mulching, and seasonal adjustments. Commercial packages focus on safety, appearance, accessibility, and compliance with health and safety standards. Maintenance plans can be extended to outdoor cleaning, winter snow and ice management, storm-response coverage, and equipment care. JAX ensures consistency, high-quality results, and minimal disruption.

8. What types of driveways and paving do you install?

JAX installs a range of domestic and commercial driveways, paths, and paved surfaces. Options include block paving, resin-bound surfaces, tarmac, gravel, concrete, natural stone, porcelain, and permeable solutions for drainage. We handle domestic driveways, patios, walkways, steps, commercial car parks, retail forecourts, and public access areas. Services include site preparation, ground levelling, sub-base installation, edging, drainage integration, and finishing. All installations are built for durability, aesthetics, and low maintenance.

9. Do you handle tree care and removals?

Yes. JAX offers professional tree care, including pruning, shaping, planting, disease management, health assessments, and safe removal. Emergency storm-damaged tree removal and stump grinding are also provided. Services cover domestic gardens, commercial grounds, public areas, and high-traffic zones. Our team uses trained personnel, certified equipment, and strict safety protocols. We provide advice on tree health, suitable planting species, and long-term care plans to ensure safety, aesthetics, and property protection.

10. How do you manage seasonal challenges such as snow, frost, and leaf build-up?

JAX provides specialised seasonal services designed to keep properties safe and usable throughout the year. Autumn leaf clearance prevents slippery surfaces and drainage blockages. Winter services include snow clearing, gritting, and frost protection for driveways, pathways, and commercial entrances. Storm damage is addressed promptly with tree and debris removal. Seasonal maintenance plans can combine garden upkeep, lawn care, cleaning, and protective measures. Our team responds quickly, prioritises safety, and ensures compliance with local regulations. Domestic and commercial properties benefit from proactive planning, scheduled visits, and rapid emergency response, keeping outdoor areas functional and attractive throughout all seasons.

11. How long does a typical landscaping project take?

The duration of a landscaping project with JAX depends on the size, complexity, and type of work involved. Smaller domestic projects, such as garden redesigns, planting schemes, or turf installation, may take a few days to a week. Larger domestic projects that include patios, driveways, fencing, pergolas, or retaining walls may take several weeks. Commercial projects, including office grounds, retail developments, schools, or industrial sites, often involve multiple areas, drainage solutions, hard and soft landscaping, and structural features, meaning timelines can extend to several weeks or even months. During the planning phase, JAX conducts a thorough site assessment to determine the project scope, ground conditions, access, and any potential challenges. This ensures that an accurate schedule is provided. Factors such as weather, material availability, and client requirements may influence timing, and we communicate any adjustments proactively. We prioritise efficient, high-quality work, ensuring that each stage—from groundwork, planting, and installation to finishing touches—is completed professionally. Clients receive clear timelines and progress updates. We also coordinate with any third-party contractors, such as building or drainage teams, to minimise delays. JAX aims to complete projects within agreed schedules without compromising safety, quality, or attention to detail. Post-project, we provide guidance on maintenance and care to ensure that landscaping, lawns, or outdoor features remain in optimal condition for years to come.

12. What types of lawns do you install?

JAX installs a variety of lawn types suitable for domestic gardens, commercial spaces, and public areas. For instant results, we offer premium roll-out turf, which provides immediate coverage and a professional, even finish. Turf varieties are carefully selected to suit Northern Ireland’s climate, soil conditions, and intended use, whether decorative lawns, family gardens, or high-traffic commercial areas. We also provide grass seeding for clients seeking a cost-effective solution or for larger-scale projects. Grass seed options include standard lawn blends, shade-tolerant varieties, and drought-resistant species for different conditions. The lawn installation process begins with a site assessment, including soil analysis, drainage review, and removal of existing vegetation. Soil is prepared and enriched to encourage strong root development, and the turf or seed is installed with precise techniques to ensure uniform coverage. Post-installation care includes watering schedules, fertilisation advice, and maintenance tips for both domestic and commercial clients. For commercial properties, such as office parks, schools, and sports facilities, JAX ensures lawns are durable, easy to maintain, and safe for regular use. Our team can also provide long-term lawn maintenance packages, including aeration, scarifying, mowing, and seasonal treatments, ensuring lush, healthy, and visually appealing lawns throughout the year.

13. Are your services insured and certified?

Yes. JAX Ground and Property Maintenance maintains full public liability and employer’s liability insurance for all domestic and commercial projects. Our team is trained and experienced, with certifications relevant to landscaping, tree care, fencing, machinery operation, and health and safety compliance. For tree work, we follow industry-approved methods and hold appropriate qualifications in arboriculture. All equipment is regularly serviced and meets safety standards. Insurance ensures that both our team and our clients are protected against accidental damage or injury during the project. For commercial clients, adherence to safety regulations, risk assessments, and compliance with local authority requirements is standard practice. Domestic clients also benefit from peace of mind, knowing that all work is carried out professionally, safely, and within legal requirements. JAX takes a proactive approach to risk management, including site assessments, use of protective equipment, and careful planning for complex projects such as fencing installation, hard landscaping, or emergency storm response. Insurance documentation and certifications can be provided on request for clients, developers, or regulatory bodies. Our commitment to safety, professionalism, and compliance is central to every service we offer, from routine garden maintenance to large-scale landscaping, paving, or tree care projects.

14. How do you handle commercial contracts?

JAX manages commercial contracts with professionalism, efficiency, and reliability. We work with businesses, landlords, property managers, schools, hotels, retail sites, and public facilities to maintain attractive, safe, and functional outdoor spaces. Our approach begins with a site survey to understand client requirements, property size, traffic levels, and any regulatory or compliance obligations. We provide detailed proposals, including scope of work, schedules, costs, and maintenance plans. Commercial services include landscaping, tree care, lawn installation, fencing, outdoor cleaning, driveways and paving, seasonal maintenance, and emergency response. Contracts can be one-off projects, seasonal packages, or ongoing maintenance agreements, depending on client needs. We ensure minimal disruption to operations, arranging work at convenient times and communicating regularly about progress. Health and safety is prioritised, with risk assessments, signage, and trained staff ensuring compliance at all times. For large developments, JAX coordinates with contractors, architects, and property teams to ensure seamless project delivery. Regular reporting, inspections, and quality checks maintain standards and allow clients to track progress. Flexibility is built into contracts to accommodate changes, emergency responses, and seasonal adjustments. With a focus on reliability, professionalism, and high-quality results, JAX ensures commercial clients receive tailored solutions that protect their investment, enhance property appearance, and provide long-term value.

15. Can you provide design advice for landscaping projects?

Absolutely. JAX offers expert design advice for both domestic and commercial landscaping projects. Our team works closely with clients to understand their vision, lifestyle, and objectives. For domestic gardens, this might include creating family-friendly spaces, private retreats, low-maintenance layouts, or decorative areas that complement the property. Commercial clients benefit from designs that balance functionality, accessibility, aesthetics, and long-term sustainability. We consider factors such as soil conditions, drainage, sun exposure, plant selection, and existing features. Our design service covers layout planning, planting schemes, hard landscaping elements, pathways, patios, retaining walls, fencing, and bespoke outdoor structures. JAX provides visual aids, 2D plans, and material recommendations to help clients make informed decisions. Sustainability is a priority, with environmentally friendly solutions, biodiversity-friendly planting, and efficient water management integrated into designs. Designs are always tailored to Northern Ireland’s climate and local planning considerations. By combining creativity, technical expertise, and practical knowledge, JAX ensures landscaping projects are visually appealing, functional, and built to last. Our design advice is included as part of project planning or can be provided as a standalone consultation.

16. What types of fencing do you install?

JAX installs a variety of fencing suitable for homes, businesses, and public spaces. Options include timber panel fencing, post-and-rail, picket, feather-edge, composite, decorative screens, security fencing, palisade fencing, and agricultural boundaries. Each type is selected based on client needs, aesthetic preferences, and practical requirements. Timber fencing is treated for weather resistance and long-lasting durability. Composite and decorative options provide modern, low-maintenance solutions. Security and palisade fencing are ideal for commercial or industrial sites, ensuring protection and compliance. All installations include accurate measurement, proper post anchoring, level alignment, and clean finishing. We also provide repair services for damaged or old fencing. Fencing complements landscaping, garden layout, and property boundaries, providing privacy, security, and style.

17. Do you handle garden clearance and waste removal?

Yes. JAX provides garden clearance services, including removal of debris, overgrown vegetation, old fencing, unwanted structures, and general waste. Domestic clients benefit from cleared, tidy gardens ready for landscaping, planting, or maintenance. Commercial clients, landlords, and property developers rely on our services for large-scale site clearance, post-construction clean-up, and seasonal debris removal. We manage disposal responsibly, recycling where possible. Clearance services can be one-off or part of ongoing maintenance contracts. Safety is prioritised during clearance, with trained staff and appropriate equipment used for all operations.

18. How do you protect plants and lawns during winter?

JAX provides winter protection measures to safeguard gardens, lawns, and outdoor spaces. For domestic and commercial properties, we implement frost protection, covering vulnerable plants, applying mulch, and preparing soil to reduce freezing damage. Turf and seeded areas are carefully monitored, and pathways or high-traffic zones are gritted to prevent frost damage. Seasonal maintenance plans include snow clearing, ice management, and tree protection. For commercial sites, we maintain accessibility while ensuring plants and lawns remain healthy through winter months. Our approach minimises risk, preserves aesthetics, and supports long-term property value.

19. What outdoor cleaning services do you offer?

JAX offers comprehensive outdoor cleaning, including pressure washing, soft washing, moss and algae removal, patio, driveway, and wall cleaning, post-construction cleaning, and roof clearing. Domestic clients benefit from refreshed gardens, pathways, and driveways. Commercial clients rely on cleaning for car parks, entrances, retail areas, walkways, and public spaces. Cleaning methods are tailored to surface type, ensuring effectiveness without causing damage. Professional-grade equipment, environmentally friendly detergents, and trained staff guarantee high-quality results. Regular outdoor cleaning helps maintain property appearance, safety, and durability of surfaces.

20. Can you repair damage caused by storms or severe weather?

Yes. JAX provides emergency and planned repair services for storm-damaged properties. Services include fallen tree removal, fence and structure repair, debris clearance, drainage restoration, and ground stabilisation. Domestic clients benefit from rapid response to prevent further damage, while commercial clients can maintain safe, functional outdoor areas with minimal disruption. Teams are trained in hazard assessment, use industry-standard equipment, and prioritise safety. Seasonal contracts can include proactive storm preparation and rapid post-event response to minimise property impact.

find out how Jax Ground and property maintenance can save you time and money.

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⁠62 Bann Meadows BT537RN

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07706 848881

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